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Troubleshooting "Unexpected Error" During Account Registration

Why Do I Get an "Unexpected Error Occurred" Message When Trying to Register a New Account?

Summary: This article explains potential reasons for receiving an "unexpected error occurred" message when attempting to register a new account and provides guidance on how to resolve the issue.

Possible Reasons for the Error

  1. System Updates: Recent updates to the portal and app may cause temporary issues during the registration process. Users are encouraged to ensure they are using the latest version of the app or accessing the correct portal link.

  2. Accessing the Correct Portal: Ensure you are using the updated link to access the registration page. The new link for the portal is https://portal.sisuhealth.co.uk/.

  3. App Version: If you are using a mobile app, make sure you have downloaded the latest version from the appropriate app store:

Steps to Resolve the Issue

  1. Use the Updated Portal Link: Navigate to the new portal link provided above to attempt registration again.

  2. Download the Latest App Version: If you are using the app, ensure it is updated to the latest version available in your app store.

  3. Re-activate Your Account: If you have previously completed health checks, enter the email associated with those checks. You will be prompted to re-activate your account and reset your password.

  4. Contact Support: If the issue persists after following the above steps, reach out to customer support for further assistance.

Conclusion

Receiving an "unexpected error occurred" message during account registration can often be resolved by ensuring you are using the correct portal link and the latest version of the app. If problems continue, contacting support is recommended for additional help.